TOR-VPN FAQs
Here are the answers to most commonly asked questions. You can find Answers to your problems here. If you still cant find solution and need help reach out to us at: helpdesk@brickdusttech.com
General
Tor Browser + VPN never compromise on user’s privacy. As a supporter of Online Privacy we make sure that all of the personal and user data remains private. That is why we follow the strict no log policy which means that we never collect user’s personal data.
Also using our app allows you to use Tor Browser as well which provides 100x More Privacy and Anonymity to users. You can also use our browser to access .onion sites
Tor (The Onion Router) is a network that anonymizes web traffic to provide truly private web browsing. The Tor Browser hides your IP address and browsing activity by redirecting web traffic through a series of different routers known as nodes.
By Using Tor you will be saved from online tracking. No one can track you and your browsing data will be deleted completely.
The private browsing modes in Safari and Chrome are designed to provide users with a level of privacy by not saving their browsing history, cookies, or other local data on their devices. However, these modes do not guarantee complete privacy, as the data can still be collected and stored by third-party websites, internet service providers, and other entities.
On the other hand, our private browsers offer a higher level of privacy and security by implementing a strict no-log policy. This means that the browser does not collect any data related to the user’s browsing activity, search queries, or websites visited.
Additionally, our browser offers full anonymity, meaning that it does not track or store any information that could be used to identify the user, such as name, email address, or location. This feature is particularly important for users who want to keep their online activities completely private.
You need to Use Tor Browser to Access Dark Web. With Our Tor Browser you can access dark web easily.
Follow these steps to access dark web
1) Tap on “Private Browser” on Home Screen
2) Wait for Browser to be Connected
3) Once Connected Make sure that You are Using “TorNet” Option. You can Confirm this from the bottom of your screen
Once These steps are completed you can easily access dark web and browse .onion sites
Browsing through Tor is slow by default compare to a regular browser like Safari and Chrome. This is because your data is transferred through multiple nodes.
However, you can use our FASTER TOR BROWSER option as you will get ultimate privacy along with faster browsing speed.
You can also connect to our fast VPN servers to enhance the speed or setup bridges to make browsing faster.
Follow these Steps to Resolve the issue:
1) Check Your Internet Connection
2) Clear all the apps from your background tray.
3) Make sure that you are using the latest version of our application
4) Restart the Device
5) Relaunch our application and Try Connecting again.
6) Try Connecting Bridges.
This will help you to troubleshoot the issues and you will be able to connect to our private browser.
VPN
Follow the following steps to troubleshoot the VPN connectivity issues:
1) Close the App and Remove it from the Background
2) Delete all VPN Configurations from the settings
3) Restart your Device
4) Open the App again and add VPN Configuration Again
Your Issue will be resolved. If not Contact our Support at: helpdesk@brickdusttech.com
VPN Configuration setting is necessary for VPN to work. ios asks to add VPN configuration settings to protect your online privacy and security by encrypting your internet traffic and hiding your IP address.
You need Premium Version of our application if you need to use multiple servers. In Free version you can only use One server.
Once you have bought premium Tap on “Change Location” Option from the home screen. From the new menu you can select the server of your choice.
Bridge Configuration
Bridges helps you access TOR if it is restricted in your country. Try connecting through the given Bridges option.
Follow the Following Steps to Connect to the Bridges.
*Steps if you are connected to the Private Browser”
1) Once You are connected to the “Private Browser”, Tap on Settings
2) Then Tap “Preference” from the Submenu
3) Find “Bridge Configuration” Option from the settings and Tap on it
4) Choose Built in Bridges from the menu or You can add your custom Bridges.
*Steps if you are not connected to the Private Browser*
1) Tap on “Private Browser” option from the home screen, on Connecting Screen wait for the option of Setup bridges to popup (Remember this option is only visible if you are not able to connect to the Browser)
2) From the Popup Tap “Setup Bridges” Option
3) Choose Built in Bridges from the menu or You can add your custom Bridges.
Features
Remain Connected to the VPN at all times until you disconnect it yourself.
The auto connect feature allows you to “Auto Connect VPN” button helps users to Auto Connect VPN. With this option enabled you will stay connected to our VPN at all the times until you disconnect it yourself. This option is available for Premium users only. Sometimes the VPN will turn off itself when the app goes in the background. But with this new feature, you get to decide when to disconnect the VPN.
Tor Browser is used to Browse .onion Websites and Dark Web. The speed on Tor Browser is always slow as data is transferred through multiple nodes. This makes it impossible for anyone to track you but also causes a slower browsing speed.
Hence the switch “Go Faster” allows you to enable Faster TOR where you get to enjoy complete anonymity while browsing the web at a faster speed.
By switching to the Faster TOR Browser, you can browse privately without compromising on the speed. How? We route your normal web traffic through our VPN servers, meaning you can enjoy the privacy while browsing at a faster speed. Onion sites will be accessed through TOR. Hence, you get the best of both worlds with Faster TOR Browser.
This browser guarantees lightning-fast browsing speeds, ensuring you can effortlessly browse the internet with complete anonymity.
We optimize your browsing speed by routing your normal web traffic through our VPN servers and onion sites through TOR.
Are you tired of all those annoying ads that disrupt your browsing experience? Use our AD Blocker to block ads, trackers and protect yourself from all other harmful content on the internet.
Ad Blocker blocks unwanted Ads you view while surfing the web. Our Ad Blocker Provide Device wide Ad Blocking service which means that you will be able to block ads on other browsers such as Safari and Chrome.
Our Ad Blocker will block ads on VPN Browser and Native Browsers
Our Ad blocker feature also has other features for you to explore such as safari extension for blocking ads on safari browser, parental controls & more. You can also choose to add sites to the block & allow list to customize the settings to your liking.
Tap on “Go Faster” to enable Faster TOR Browser.
Switching to Faster TOR will help you to browse privately without compromising on the browsing speed. We do this by routing your normal web traffic through our VPN servers. Onion sites will be routed through TOR.
Issues
Governments & other cell networks tend to block the VPN servers over time. Although we try to connect you through an unblocked server, but if that does not happen then you can try an alternate server. Try our faster servers to get the most out of our VPN.
Also, check your internet connection. If the issue still persists contact us at support: helpdesk@brickdusttech.com
That is unfortunate to know. Sometimes the VPN servers can be down or there can be a problem with your internet connection. Please Contact us at support so we can resolve your issue at the earliest: helpdesk@brickdusttech.com
Try the following steps to restore your connection:
- Close the App and Remove from the background.
- Delete the VPN Configurations from the settings.
- Restart your device.
- Open the App
- Try connecting VPN again by adding Configurations
- Locate the “Settings” app on your home screen and tap on it to open.
- In the Settings app, scroll down until you find the “General” option. Tap on it to access the general settings.
- Within the “General” settings, you should see an option called “VPN”. Tap on it to access your VPN configurations.
- You’ll see a list of configured VPN connections on this screen.
- To remove a VPN configuration, tap on the (i) icon or the name of the VPN configuration you want to remove. This will take you to a screen with detailed information about that configuration.
- On the VPN configuration details screen, you should see a “Delete VPN” option at the bottom of the screen. Tap on this option.
- A pop-up message will appear, asking you to confirm the deletion of the VPN configuration. Confirm the action by tapping “Delete” or “Remove”.
- Repeat for Other Configurations: If you have multiple VPN configurations that you want to remove, repeat the process for each one individually.
If the issue still persists, contact us at the following:
- Close the App and Remove from the background.
- Delete the VPN Configurations from the settings.
- Restart your device.
- Open the App
- Try connecting VPN again by adding Configurations
- Locate the “Settings” app on your home screen and tap on it to open.
- In the Settings app, scroll down until you find the “General” option. Tap on it to access the general settings.
- Within the “General” settings, you should see an option called “VPN”. Tap on it to access your VPN configurations.
- You’ll see a list of configured VPN connections on this screen.
- To remove a VPN configuration, tap on the (i) icon or the name of the VPN configuration you want to remove. This will take you to a screen with detailed information about that configuration.
- On the VPN configuration details screen, you should see a “Delete VPN” option at the bottom of the screen. Tap on this option.
- A pop-up message will appear, asking you to confirm the deletion of the VPN configuration. Confirm the action by tapping “Delete” or “Remove”.
- Repeat for Other Configurations: If you have multiple VPN configurations that you want to remove, repeat the process for each one individually.
- Check your internet connection
- Try connecting to a faster VPN server
- Try restarting your application and try connecting again.
- Check your internet connection.
- Ensure there is no other TOR app in the background. If there is, kill all TOR apps from the background.
- Try restarting our app.
When you try accessing a normal site through TOR, you are shown a CAPTCHA. You can skip this step by trying to shift to FASTER TOR by tapping on the “Go faster” icon. Use this mode to continue browsing freely while preserving your privacy.
Connection speed is mostly affected by the user network. You can try changing your VPN server. Shift to Faster VPN servers for a faster connection and better speed. Switch between the servers to enhance the speed.
Switch to faster TOR by tapping on “Go Faster” icon on TOR browser screen.
We optimize speed by routing your normal web traffic through our VPN servers. Onions sites are routed through TOR.
This happens when your are trying to access an onion site that is down or the link you have typed is incorrect. Simply confirm the onion link and the try searching it again.
Support
If you are facing any issues with our app or facing trouble contact us on our support email first. We will try to resolve this issue so that you don’t have to cancel your trial or subscription.
Nevertheless you can follow these steps to cancel the Free Trial or Subscription
1) Open the Settings app on your iPhone or iPad.
2) Tap on your profile icon.
3) Tap on “Subscriptions” from the list of options.
4) Here you will see all of your active subscriptions.
5) Tap on the subscription you want to cancel.
6) Tap “Cancel Subscription” at the bottom of the screen.
7) Confirm the cancellation by tapping “Confirm”.
It’s important to cancel your subscription before the end of the free trial or before the next billing cycle to avoid being charged.
Refunds are not Handled by us. It is handled by App Store So Refund is not possible in any case